SHIPPING & REFUND

SHIPPING INFORMATION
For domestic shipping, we use JNE service, which you can choose the types of service according to your needs. It takes about 1-3 working days to ship around Jakarta and 3-7 working days to other cities in Indonesia. You can find the rates at www.jne.co.id.

• We do not guarantee all goods will be received on regular time, since there might be some problems happened such as the address cannot be found or there are no receiver on the destination address at the time goods are arrived), but we will make sure all goods will be arrive to your destination address, if you find problem on the delivery process, you can directly contact us.
• Please understand that we cannot be responsible for delay caused by courier service.
• Your order will only be processed according to our shipping schedule displayed below.
• We do not ship on Sunday and public holiday
• Please allow 2 days to ship your order after payment confirmation. We take one day for payment checking and we will ship your order after payment checking is complete on the next day (please see our shipping schedules stated on our next paragraph).
• We will deliver your purchased item(s) once we have received invoiced full amount transfer. Please note that we are unable to ship if problems occurred regarding the payment.
• You will be sent an email confirmation once your order has been shipped.

SCHEDULE
We aim to deliver all domestic and international standard orders in the timescales shown in the below table.

JAKARTA AREA: Estimated delivery times: 1-3 working days after shipment.

OTHER CITIES IN INDONESIA: Estimated delivery times: 3-7 working days after shipment, depend on services type. Delay might occur during public holidays.Please note that the choice of courier’s shipment service will not change our shipping schedule, meaning that if you choose the one=day service for shipping, it will only process a faster shipment from the courier service but does not reduce our time to process your shipment according to the schedule shown in the table above.

RATES
Please refer to http://www.jne.co.id for domestic rates. International rates are upon request. Customers will be charged shipping fees based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees. Weight of every item is stated on the product detail page. International rates may change based on exchanged rate. Shipping cost will appear together with your total after check out.

SHIPPING RULES & RESTRICTIONS
Please kindly understand that some order can’t be delivered on time due to incomplete address, misspelled address or no recipient at the address. However, if there is any problem regarding to this issue, we will be glad to help you.

Please kindly understand that your orders are shipped by other courier service. Therefore, it is possible that some delay or shipping problems might happen out of our control. If this case happens, we will be glad to help you until you receive your order.

RISK OF LOSS
All items purchased from exmegallery are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We do not responsible for any loss due to incomplete or wrong address made by purchaser or problem on recipient on the destination address stated by purchaser.

RETURN
How to return and exchange products.

We believe that customer satisfaction is the best service we can provide. We want you to love shopping online as much as we do, and we understand when something arrives and doesn’t meet your expectation. If something isn’t right, please fill in return and exchange form to proceed your request and we’ll do our best to fix it.

Kindly noted that we only accept return or refund for items with manufacturing mistake and items with sizes.

1. You have 7 days from the day we sent out the package to contact us.
2. The items have to be in perfect condition and internal labels must be intact.
3. Return and exchange are only for size exchange and manufactory fault.